Steve Jobs responded to some requests for service to the client

Among the leaders, Steve Jobs was an aberration. CEOs of public companies are usually practical, but virtually involved in employment was the smallest detail, Apple must determine which sectors of the materials used to invade the screen of the iPhone.

Even gave us jobs directly related to the service to the client, part of which was the business of Apple, Steve has a great deal of attention and patience. I replied to e-mails on laptop computers and a loudspeaker broken in support calls.

In comparison, a representative of AT & T, long partner operator for the Apple iPhone, coveted, threatened to customers, twice E-mail CEO of the company Randall Stephenson they complain of higher prices with a cease and desist notice.

"I don't think that Steve Jobs even spin 2 GB for $25 a month as a good thing for consumers", wrote the clients, Giorgio Galante, in the short story, according to Wired, which is a partner of CNN.com content.

Unpleasant to other leaders, the management of work not only an unusual number of basic resources of the historical company customer service requests, but also responded to some of Stephenson, AT & T and Apple were the wives of the interests of business related to the iPhone and the IPAD.

When a client requests work by e-mail in the year 2008 for BlackBerry owners can link their mobile phones to access computers with Internet for the same not you could do with an iPhone, Jobs says "We accept and discuss it with ATT."The function completed.

Questions about an iPhone tethering with the iPhone from AT & T, Jobs said "No"

Another console work customer of AT & T, Mark Trapp, who expressed frustration about the historical plans cells historical carriers to put an end to unlimited data plans. ". I think it's (sic) is going to work very well for almost all customers prove it ", he wrote Jobs, but it was less favorable in a message to another client, Dennis Wurster, on the same subject"this is between you and the ATT"."

Steve propensity to respond to emails, and the reputation he joined with it, is the historic Inbox directed Web for customers seeking to overlook the lines of the supervisors to obtain computers and broken credit generous for the replacement of service interruptions. This historical approach to the legendary intensification of Apple customers and grew up.

Apple has taken note and messages to be used as data points for internal use, evidence of a graph drawing complaints from dissatisfied customers with Internet, MobileMe service.

Long before the, ute, work extraordinary integrated processing of claims in the customers. On 11 October 1999, shortly after returning to a job and a dying society has taken the title of acting CEO (or iCEO), replying to a question from a customer named David about scarcity iBook laptop.

"We do the best we can with a limited supply (which is now finally on the rise)." Please note that some of the principles of CompUSA meat pre-orders ", wrote Jobs."

Dozens of stories circulating on the web have the time for the use of electronic mail give a call to a team of management support and a result that has exceeded more than reasonable expectations. In 1999, a client received a tower of G4 desktop repaired after an e-mail to a job that results in a mysterious phone call from the relations of team management.

In 2001, a software developer by the students of Apple's support, said that despite the fall his sad story about the hard drive connected to a laptop computer causing historical damage, which cannot resolve a problem as a result of physical abuse. Having written to the Director-General, received a call from a partner in the employment "made him several questions and then expectations moderate by saying that you history that they do not meet the same standards of offset service."
 
It's been a month after assuming his team for repairs but there was still no provision of Apple. The client drew a bulletin board of Internet: "put me in contact with support staff, and said that the accusations had been surrendered by" someone more "Uncle Steve is smiling at me..."
Jobs not always met the wishes of the clients, and since then do not buy this in the old adage "the customer is always right".
For example, a customer complaining about Apple's warranty for not honoring their IST team received the following reply of jobs in 2008: "this is what happens when your MacBook Pro suffers damage from water pro machines trafficking and not water..." It seems that you are looking for someone who is angry rather than you. "
Jobs does not lift the phone often going and coming to customers, at least one block, but the client, Scott Steckley, recalls a time when an e-mail use, explaining how it seems that there is no end in view of the story that wait for a computer repair, was greeted with a phone call.
"Hi Scott, Steve", recalled Steckley audience on the other side of the phone.
"Steve Jobs?" I asked him.
Yes, said Jobs. "Just wanted to apologize for his very long wait." It's really blame anyone. "It is one of those things."
"Yes, I understand this."
Jobs and said that the repair accelerated. "I also wanted to thank him for his support to Apple," said Jobs. "I see the amount of team." I am really glad the day for our products so that someone loves and holds us in good and bad moments ".